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Sewing Machine Repair Services

Baby Lock Genuine Collection Quilting Kit

Is your machine skipping stitches or needing lubrication? We're here to help! Urban Spools offers in-house machine repairs on most brands of machines, including antique sewing machines. We are an Authorized Baby Lock full-service center with over 16+ years of repair service for Baby Lock. We are able to help with all warranty and gold standard repairs and maintenance.

All machines must have a diagnostic to access what all needs to be done to bring it back into working order. Diagnostic fees are:

  • $20 for sewing machines
  • $30 for embroidery and sergers
  • $99 for multi-needle machines
  • $40 for a deep diagnostic (not common)

We are able to provide general maintenance on other brands but are limited on electronic repairs for computer machines including Bernina, Viking, Pfaff, Janome, Singer due to the inability to get parts.

Sunday's with the Tech

Every Sunday, you have the opportunity to speak directly with the Tech that will be working on your machine. They will be available to perform diagnostics, answer questions regarding your specific machine, and give you an estimate on repair cost.

Because our Tech is only on-site one day a week, repair turnaround is approximately 2 weeks.

Prepping Your Machine for Repair

When you bring your machine in for repair, please bring the following items:

  • Power Cord
  • Foot Control
  • Presser foot in place (either zig zag or straight stitch foot)
  • Bobbin in place
  • Thread in place
  • For embroidery machines:
    • Embroidery foot
    • Embroidery unit
    • Embroidery hoop (ideal: 4x4 or 5x7)

Additional Services

In addition to machine repair, our Tech is able to help with other common technical tasks machine users often face, such as:

  • Threading your machine (including sergers)
  • Adjusting tensions based on specific thread and fabric